I recently bought a 2019 Mazda CX-9 Touring with package from Stokes Mazda Ashley Phosphate Road In Charleston, SC with my wife. I give the sales people Chuck and Adrian 5 stars, but I have to give the price I was offered by the sales desk for this car 1 star. I have always bought Toyotas but decided to give Mazda and this dealership a try as I buy lots of cars and give many referrals to businesses as a national speaker on great customer service. I respect and I like to develop long term relationships and keep the money local if possible. I wanted to see if this dealership would negotiate to find a place we could both feel good but had almost no progress after several attempts. In the end, I bought the car because I wanted to give it to my wife as a graduation gift this particular day. I received a written offer for the same exact car from Midlands Mazda in Columbia the same day for over $1,000 dollars less (out the door).  If you only want nice salespeople, go to Stokes Mazda Charleston but  if you want to great deal, go to Midlands Mazda in Columbia. The GM, Brandon Chaney at Midlands gave me the fair price I needed without playing games right over the phone and computer. My wife is disappointed with the fact that our local dealership did not take care of its own and did not honor the people who tried to buy local and I feel the same way. Took the joy of buying a new car away from both of us and will cost Stokes Mazda Ashley Phosphate Charleston many, many purchases and  referrals from my wife and myself  over the coming years. This is why people don't stay loyal to dealerships and, sadly,  it hurts the brand and the salespeople who work for them. I got the short end of the deal that day, but I wanted to see how I would be treated if I showed trust in getting the best deal. Lesson learned and this case study will make a great topic for my future talks to fortune 500 companies on customer service and how to reach a "Win-Win" deal. All of my future deals and referrals will be to Midlands Honda and Brandon Chaney in Columbia Midlands Mazda for giving me the respect of dealing fairly on the price without playing silly games. Honestly and Integrity in Pricing is worth its weight in gold!

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Oh, what a change! I had a wonderful experience! Roger the manager was friendly and visible to answer any questions that customers might have. Reuben the service technician was helpful and kept me abreast of all that was occurring with my vehicle. Very pleased with their performance and service! Will definitely be going back again.

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